Privacy Policy

This Privacy Policy governs the manner in which Themed Decorations collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.themed-decorations.co.za website (“Site”). This policy applies to the Site and all products and services offered by themed-decorations, including our decor sales and jumping castle hire services. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.

Collection of Personal Identification Information We may collect personal identification information from Users in various ways, including when Users visit our site, register an account, place an order, subscribe to our newsletter, or fill out a form. As appropriate, Users may be asked for their name, email address, physical mailing address, and phone number. We collect this information only if it is voluntarily submitted. While Users can always refuse to supply personal information, it may prevent them from engaging in certain activities, such as making a purchase or booking a jumping castle rental.

Non-Personal Information and Cookies To enhance the user experience, we may collect non-personal identification information whenever a User interacts with our Site. This may include the browser name, computer type, and technical information about the User’s connection, such as the operating system and Internet service provider. Our Site uses “cookies” to improve functionality and track basic user movement for record-keeping purposes. Users may choose to set their web browser to refuse cookies, though some parts of the Site may not function properly as a result.

How We Use Your Information themed-decorations collects and uses personal information to improve customer service and respond to support needs more efficiently. We use this data to personalize the user experience, allowing us to understand how our Users as a group utilize our resources. Your information helps us improve our products, process transactions, and send periodic emails regarding order updates or inquiries. If a User opts into our mailing list, they will receive news and promotions; however, clear unsubscribe instructions are provided at the bottom of every communication.

Data Protection and Security We adopt strict data collection, storage, and processing practices to protect against unauthorized access, alteration, or destruction of your personal information and transaction data. In compliance with South African law, we ensure that your data is handled securely. We do not sell, trade, or rent Users’ personal identification information to third parties. We may share generic aggregated demographic information with our trusted affiliates and advertisers, but this data is never linked to any individual personal identity.

Third-Party Service Providers and Websites We may use third-party service providers to help operate our business, such as courier companies for nationwide delivery or payment gateways like Ozow. We share your information with these parties only for those limited purposes. Our Site may also contain links to third-party websites. We do not control the content or practices of these sites and are not liable for any loss or damage suffered by you when disclosing information to these third parties. We encourage you to review the privacy policies of any external site you visit.

Your Rights Over Your Data In accordance with POPIA, you have the right to know what personal information we hold about you. You may request an exported file of your personal data or ask that we erase any information we hold. Please note that this does not include data we are legally obliged to retain for administrative, legal, or security purposes, such as tax records for purchases made.

Acceptance of These Terms By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree, please discontinue use of the Site. We reserve the right to update this policy at any time, and we encourage Users to check this page frequently to stay informed. Your continued use of the Site following any changes will be deemed as your acceptance of those modifications.

Contacting Us If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Information Officer at: Website: www.themed-decorations.co.za Address: Boksburg, 1459 Email: support@themed-decorations.co.za